return policy

If you’re not completely happy with an item, we’ll exchange it or give you a refund, provided that it’s returned to us in its original condition & packaging, unworn, unwashed, with all labels attached and with original invoice.

Please make sure that swimwear/bikinis/tankinis/briefs etc. are tried on over your own underwear. When trying on bras please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it’s obvious this hasn’t been done.

 

To return an order: 

1: sent item in its original condition & packaging, unworn, unwashed, with all labels attached and with original invoice to: sunfisher GANNET Design S.L. – Calle Ali Bei 7, 1º2ª – 08010 Barcelona.

2: obtain proof that the goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery

For orders sent to you by standard mail, returns need to reach us within 30 days of our shipping date

– Unfortunately, returns received after this period can’t be accepted, so please also allow enough transit time for your goods to get back to us – ex.10 days is usually sufficient via standard mail from EU countries.

– It is your responsibility to obtain proof that the goods have been returned, by returning the items by registered post or by such other means which gives proof of date of postage and delivery. The cost of returning the goods shall be borne by you. No new delivery can take place until we have received the returned goods from you.

You’ll need to pay return postage for all orders. Please mark your package clearly as ‘RETURNED GOODS’ to avoid delays at customs.

– We will always make allowances for disruption to postal services which might affect your return getting back to us, but if you think your return may be late for any other reason, please contact us as soon as possible.

  • We’ll process your return/exchange within 4 days of receipt and we’ll notify you via email when your return/exchange has been received and processed.

Return address:

sunfisher
GANNET Design

Hinter Schwarzenegg

CH-3453 Heimisbach

Switzerland